TeleAlarm’s brand motto is “Swiss Design, Made in Germany”. This slogan also stands for offering our customers the highest standards and best level of quality. Our aim is to allow individuals to live safely and securely in their own homes for as long as possible.
To guarantee this, TeleAlarm maintains a quality management system according to ISO 9001:2015, certified by TÜV SÜD Management Service GmbH. One of the Key Performance Indicators (KPI) for our quality assurance is the Warranty Return Rate of our products (WRR). This indicator is constantly measured and controlled by our Quality Manager. The WRR for TeleAlarm products currently stands at 0.35%, which exceeds our target rate of 0.7%. We are very proud of the great results that we are achieving, which ensures that you, as customer, are getting the best quality products.